Shipping policy
At Gruffs, we’re committed to getting your order to you as quickly and safely as possible.
Order Processing
Once your order is placed, our team will begin processing it within 12 hours. You’ll receive a confirmation email after purchase, followed by tracking details once your order has shipped.
Shipping Time
Our average delivery time is 5–8 business days.
Please note that delivery times may vary slightly depending on your location, courier delays, public holidays, or other factors outside of our control.
Tracked Shipping
All Gruffs orders include tracked shipping from dispatch to delivery.
Once your order is on the way, you’ll receive a tracking link so you can follow your package every step of the way.
Shipping Delays
While most orders arrive within the estimated timeframe, occasional delays can happen. If your order has not arrived after the expected delivery window, please contact our support team and we’ll help you track it down.
Incorrect Shipping Information
Please make sure your shipping details are correct before placing your order. Gruffs is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
Lost or Missing Packages
If your tracking shows your order has been delivered but you have not received it, please check with your household, neighbours, building reception, or local courier first.
If you still can’t locate your package, contact our support team and we’ll do our best to help.
90-Day Money Back Guarantee
We want you to feel confident when ordering from Gruffs. That’s why every order is backed by our 90-Day Money Back Guarantee.
If you’re not satisfied with your purchase, contact us within 90 days of receiving your order and our support team will help you with the next steps.
Contact Us
For any shipping questions or order support, please contact us at:
